FAQ´s

Check-in is available from 3.00 pm. This gives us plenty of time to prepare your apartment carefully for your arrival.

If you are arriving earlier, please do get in touch with us in advance. Subject to availability, we can arrange an earlier check-in for an additional charge.

You can arrive at a time that suits you. Around three days before your arrival, you’ll receive all the information you need for self-check-in by email.

On arrival, you can check in easily using our check-in terminal and move into your apartment at your convenience, regardless of reception opening hours.
You can find out how it works here: “How it works”

No. At Alp Living, we use a modern 24/7 self-check-in system. This means you can arrive whenever suits you – without being restricted by fixed reception opening hours and without any waiting times.

Should you have any questions or concerns during your stay, we are of course happy to help. You can contact us at any time using the contact details in your booking confirmation or by emailing hello@alp-living.tirol.

As we offer a flexible 24/7 self-check-in service, we do not have a permanently staffed reception desk. This means you can start your stay whenever you like, regardless of fixed arrival times.

Of course, we won’t leave you to your own devices: if you have any questions or concerns, we’re happy to help. You’ll find all our contact details in your booking confirmation, or you can simply email us at hello@alp-living.tirol.

You will receive all the information you need about your journey by email in good time before your stay.

This will include, amongst other things:

Directions
Check-in information
Login details
Important information for your journey

Unfortunately, we are currently unable to offer a luggage storage service. We therefore recommend that you plan your arrival and departure accordingly.

Check-out is by 10.00.

This leaves plenty of time to prepare the flat for the next guests.

Late check-out is available on request.

Depending on occupancy and availability, we are happy to offer you a later check-out for a fee.

Please vacate the flat by 10.00 am at the latest and ensure you take your personal belongings with you.

You will receive further information along with your arrival documents.

Should you be unable to take up your stay, the following cancellation terms apply in accordance with the General Terms and Conditions of the Austrian Hotel Industry (AGBH):

• Up to 1 month before arrival: 40% of the booking price
• Up to 1 week before arrival: 70% of the booking price
• Within the last week before arrival: 90% of the booking price

We always endeavour to keep cancellation charges as low as possible for you. Should we succeed in re-letting your booked apartment during the cancelled period, we will, of course, waive the corresponding cancellation charges.

Yes, we recommend that you take out travel cancellation insurance. Unforeseen events such as illness, an accident or other important reasons may mean that you have to cancel your trip at short notice.

With travel cancellation insurance, you are financially covered in the event of cancellation and can plan your stay with us with complete peace of mind.

Yes. During your stay, you will have access to a free underground parking space.

The maximum height for vehicles entering the car park is 2.10 metres.

For every apartment you book, a free parking space is available in our underground car park. This means you can park your car conveniently and securely throughout your stay.

The maximum height for vehicles entering the car park is 2.10 metres.

Yes. Alp Living has an electric charging point which you can use during your stay.

You will find brief instructions on the information board in the garage.

Open the gate at the exit by pulling on the red and white chain on the exit gate.

Yes. Free Wi-Fi is available throughout the building.

This means you can work, stream or stay in touch with family and friends at your convenience at any time.

Yes.

On arrival, bed linen, hand towels and bath towels will already be laid out for you.

Yes.

All apartments have a modern, fully equipped kitchen, so you can easily cater for yourself during your stay.

Depending on the size of the apartment, our apartments can accommodate between two and six people.

You will find the maximum occupancy in the description of the apartment you have booked.

No.

Additional sleeping arrangements will only be made in accordance with the number of people specified at the time of booking.

Please therefore ensure you state the correct number of all travelling companions when making your booking.

Yes.

Pets are welcome, subject to prior request.

The charge is 15 euros per pet per night.

No.

All apartments are non-smoking.

Please use only the designated outdoor areas.

We ask that you be considerate of your fellow guests, particularly during the statutory quiet hours. As a general rule, quiet hours are from 10.00 pm to 6.00 am. During this time, please avoid loud conversations, music or other noises that might disturb other guests.

By showing consideration for one another, we can all help to ensure that everyone enjoys a relaxing stay with us.

Yes.

We’d be happy to provide a cot and/or a high chair on request.

We charge a one-off fee of 15 euros per stay for this.

Yes.

Many of our flats offer plenty of space for families. You can also make use of our large garden and the numerous leisure activities available in the surrounding area.

Yes. We’ll provide you with a user guide for all the appliances in your flat, which you’ll find on site. This will enable you to make use of all the features easily and hassle-free.

Yes. Each apartment has a safe in which you can store your valuables securely.

You will find instructions for use next to the safe. Please note that we accept no liability for valuables kept in the apartment outside the safe.

Yes. All apartments are fitted with smoke alarms and comply with the applicable safety standards.

Please note that the use of open flames and smoking are prohibited throughout the building. Should a false alarm be triggered as a result of improper behaviour – for example, burnt food or unauthorised smoking – and this necessitate the fire brigade’s intervention, the costs incurred will be charged to the person responsible.

Should a fire alarm be triggered, please leave the building immediately via the marked emergency exits and follow the instructions of the emergency services. Please do not contact us by telephone at this time, as the lines must remain free for the emergency services.

The safety of our guests is our top priority at all times.

Yes. Our on-site sauna is available free of charge to all guests during their stay. It is centrally located within the building and is a communal wellness area – regardless of which apartment you have booked.

After an active day in the Tyrolean mountains, it’s the perfect place to relax and unwind. We’ll of course provide you with towels. We simply ask that you use them sparingly and reuse them several times during your stay. This service is free of charge until further notice.

No.

Towels are already provided for you and can be used several times during your stay.

We would ask you to use them in a sustainable and resource-efficient manner.

Our sauna is centrally located within the building and is easily accessible to all guests. It is a communal wellness area and is available to guests regardless of which apartment they have booked.

No. Our sauna is available to all hotel guests during opening hours. No booking is required.

Our sauna is open daily from 4.00 pm to 9.00 pm. Should the opening hours change depending on the season, we will let you know on site or in your guest information pack.

Our sauna is a communal wellness area and is available to all guests staying at the hotel.

To ensure your stay with us is as relaxing and flexible as possible, we offer a wide range of additional services. Some of these are already included, whilst others can be easily booked as optional extras.

You can find a list of all our services here.

Yes. On request, we’ll treat you to a lovingly put-together breakfast basket, which we’ll deliver straight to your apartment. You can choose from a range of breakfast options – from a classic breakfast to a deluxe breakfast featuring regional specialities.

Please order your breakfast basket by 3.00 pm the day before. On Sundays and public holidays, please place your order by 3.00 pm on the previous working day.

You can find the current breakfast options and prices on our services page at any time.

Start your day at a leisurely pace and have fresh bread rolls or a breakfast basket delivered straight to your apartment.

You can choose from a range of breakfast options. You’ll find all the information you need about ordering, delivery times and current prices on our services page.

Yes. With our bread roll service, you can enjoy fresh bread rolls delivered straight to your apartment door every day.

We’re happy to take your order by 4.00 pm the day before. Your order will be conveniently delivered to your apartment the following morning.

You can find the selection and current prices on our services page.

Yes. We’d be happy to put together a packed lunch for you, whether you’re going for a walk, a cycle ride or a day out in the Tyrolean mountains. That way, you’ll be well looked after whilst you’re out and about.

You can find the available options and current prices on our Services page.

Yes. We’d be happy to do your shopping for you before you arrive, so you can start your holiday feeling relaxed.

You can choose between:

Small shop: €20
Large shop: €40

The cost of the groceries purchased will be charged separately.

Yes. We’d be happy to deliver a selection of drinks crates directly to your flat. You can choose from beer, juice or mixed drinks crates, amongst others.

You can find our current offers and prices on our Services page.

No, unfortunately this is not included in the stay.

Recommended taxi and transfer providers in the region:

Taxi Wasilyan Armen: +43 688 8674044
Taxi Kirchebner: +43 5234 66 111
Airport Transfer & Taxi Alpstria Innsbruck: +43 650 71 11 294

Yes. For stays of six nights or more, we offer an interim cleaning service on request.

Depending on the size of the apartment, the cost is:

€26 for smaller apartments
€39 for larger apartments

Please simply let us know in good time if you would like to use this service.

Yes. Washing machines and tumble dryers are available for you to use in a communal laundry room during your stay.

It costs €3 per wash.

Of course. Should you require any extra towels or fresh bed linen during your stay, we’ll be happy to provide them for you.

We charge €3 per item or set for additional linen.

You can find an overview of all the additional services available to book, seasonal offers and the current prices at any time on our Services page.

Yes. As a guest at Alp Living, you will receive the Welcome Card Innsbruck free of charge during your stay, provided that all guest details have been submitted in advance or on arrival.

You can look forward to a host of benefits in the region, including attractive discounts on leisure activities and – depending on the season – free use of selected public transport services.

The Welcome Card is the ideal companion for exploring Innsbruck and the surrounding mountains in an even more relaxed and varied way.

No. We’d be happy to tell you about the Innsbruck Card, which allows you to explore numerous sights and attractions in and around Innsbruck.

The Innsbruck Card includes, amongst other things, admission to many attractions, a ride on the Nordkettenbahn cable car, use of all IVB public transport, and a ride on the hop-on hop-off sightseeing bus in Innsbruck.

You can obtain the Innsbruck Card from Innsbruck Information at the Axams Tourist Office.

Yes. A free ski storage room is available for your skiing, snowboarding or cross-country skiing equipment. This means your equipment is safely stored and always to hand.

Yes. You can store your bikes free of charge in our bike room during your stay. There is also a bike service station available where you can carry out minor repairs and maintenance yourself.

If you’re not bringing your own bike, you can simply hire one from a bike hire shop. Possible places to go include:

Sport NewsAxams
Innsbruckerstraße 53, 6094 Axams
sportnews-axams.at

Die Börse Mutters
Mutterer Alm valley station
Nockhofweg 40, 6162 Mutters

dieboerse.at

Here you’ll find a selection of premium bikes for you and/or your family. It’s easy to book and reserve online.

As there is no hire shop directly on site, we recommend Sport News in Axams (Innsbruckerstraße 53, 6094 Axams). You’re sure to find the right equipment there for your next outing.

The following telephone numbers are for emergencies:

European emergency number: 112
Fire brigade: 122
Police: 133
Ambulance: 144

If you have any medical concerns, we will of course be happy to help and assist you in finding a doctor or a pharmacy.

There are several general practitioners available in Götzens and the surrounding areas.

Outside surgery hours, you can contact the out-of-hours medical service or Innsbruck Regional Hospital.

There are two pharmacies near Alp Living:

Vellenberg Pharmacy
Burgstraße 4, 6091 Götzens
Johannes Pharmacy
Innsbrucker Straße 40, 6094 Axams

Outside normal opening hours, you can find the emergency pharmacy currently on duty via the Austrian pharmacy emergency service.

The nearest cash machine is located just 400 metres from Alp Living at Burgstraße 1 in Götzens.

Other banks and cash machines are within easy walking distance in the town centre.

Should a fire alarm be triggered, please leave the building immediately via the marked emergency exits and follow the instructions of the emergency services. Please do not contact us by telephone at this time, as the lines must remain free for the emergency services.

The safety of our guests is our top priority at all times.

No, unfortunately this is not included in the stay.

Recommended taxi and transfer providers in the region:

Taxi Wasilyan Armen: +43 688 8674044
Taxi Kirchebner: +43 5234 66 111
Airport Transfer & Taxi Alpstria Innsbruck: +43 650 71 11 294

The nearest bus stop is on Kirchstraße, near the SPAR supermarket, and is within easy walking distance.

From there, you can quickly reach Innsbruck and the surrounding towns. Timetables and tickets are available from the Tyrolean Transport Association (VVT) or directly from the ticket machines.

Yes. A free ski bus is available during the winter.

The nearest stops are:

at the SPAR supermarket, heading towards Axamer Lizum
at the Hotel Götznerhof, heading towards Muttereralm

This allows you to reach the ski resorts easily without needing your own car.

Whether it’s summer or winter – there are plenty of opportunities for hiking, cycling, skiing or day trips to Innsbruck in the area around Alp Living.

You can find our personal recommendations and the best activities here.

You can find the latest weather forecasts for Götzens and the Innsbruck region at any time on the GeoSphere Austria (formerly ZAMG) website.

This will help you plan your trips and activities to the full.

There are several supermarkets just a few minutes’ walk from Alp Living:

SPAR – Kirchstraße 28, Götzens
MPreis – Burgstraße 60, Götzens
BILLA – Dorfstraße 44, Birgitz

Alternatively, we’d be happy to do your shopping for you before you arrive. You can find more information about our shopping service on our Services page.

The nearest cash machine is located just 400 metres from Alp Living at Burgstraße 1 in Götzens.

Other banks and cash machines are within easy walking distance in the town centre.

Yes. If you’d prefer to have a relaxed breakfast in your apartment or enjoy the evening on your terrace, you can make use of our breakfast, bread roll or snack service.

In addition, various restaurants in the area deliver directly to Alp Living.

There are several general practitioners available in Götzens and the surrounding areas.

Outside surgery hours, you can contact the out-of-hours medical service or Innsbruck Regional Hospital.

There are two pharmacies near Alp Living:

Vellenberg Pharmacy
Burgstraße 4, 6091 Götzens
Johannes Pharmacy
Innsbrucker Straße 40, 6094 Axams

Outside normal opening hours, you can find the emergency pharmacy currently on duty via the Austrian pharmacy emergency service.